Terms:
Franklin accepts Visa, MasterCard, and Discover cards. We will
also ship you order C.O.D. if you prefer. If you would like to
prepay your order, please call us for an estimated shipping charge
in which you mush include with your check or money order.
Open accounts:
We do not handle any open account shipments. All orders must be
prepaid or sent C.O.D. We accept MasterCard, Visa, or Discover.
Claims:
(Parcel Post) In case of broken or damaged merchandise received
by mail, retain the shipping carton and damaged goods and take
it to the nearest Post Office for inspection and filing of a claim.
All parcel post orders are insured and filing of a claim is your
responsibility. If you wish replacement of the damaged goods,
please treat as a new order.
(Truck) Look the packaging over carefully. Damaged boxes generally
means damaged contents. On damaged goods, before you sign the
freight bill, have delivery person note a full description of
breakage on both his and your copy; likewise for any shortages.
If this is done, claims can be collected from the trucking company.
This is your responsibility; we cannot do anything about it at
this end. For goods received from United Parcel Service, notify
us immediately so a pickup of the damaged goods can be arranged.
Have UPS pick-up box, packaging, etc. also. Replacement will then
be made.
Returns:
If for any reason you do not like what you received from us, you
may return it within 10 days for a full credit or exchange. The
merchandise must be unused, and in its’ original condition.
You’re original Franklin invoice and a short description
of why you are returning the item must accompany the return.
Returns will be accepted only if returned by UPS or Insured Parcel
Post. All returns must be postage pre-paid. Refund or exchange
is limited to the amount paid for merchandise only and will not
include postage, handling, or insurance paid for original shipping
or returning. If the item has been used in any way, is not in
its’ original packing, or if it is beyond the 10 day return
period, it will not be accepted. All returns are subject to a
20% restocking fee. A restocking fee simply pays the costs of
processing and restocking the order. Goods returned because of
our error must be returned within 10 days of receipt off such
goods. Send all returns to: Franklin Motorsports, 8041 S. 13th
Street, Oak Creek, WI 53154.
Back orders:
Quantities shown on the B/O columns of our invoices have been
back ordered and will be shipped at your expense as soon as possible
unless you instruct us otherwise. Your back orders will be cancelled
after 30 to 60 days. Every effort is made to keep all items in
stock at all times, however, when our suppliers fail to fill our
orders promptly, there may be times when we cannot ship your entire
order immediately.
Check Clearing:
If you send us a personal or company check, we will hold your
order for 20 banking days to allow the check to clear. A $20.00
charge will be added to returned checks.
Refused C.O.D.’s:
We are happy to ship to our customers C.O.D., but please be sure
that someone is able to accept the delivery. If a delivery is
refused, we will not be able to ship C.O.D. in the future and
only pre-payment or credit card will be accepted thereafter.
